We collect almost nothing. We log nothing. We share nothing. This policy explains exactly what that means.
We collect the bare minimum required to deliver a hosting service:
| Data | Collected | Purpose |
|---|---|---|
| Email address | Yes | Account login, renewal notices, service credentials |
| Real name | No | — |
| Phone number | No | — |
| Physical address | No | — |
| Government ID | No | — |
| Payment card details | No | We only accept crypto |
| IP address (order) | Yes | Visible in order records (use Tor/VPN if needed) |
We recommend using a privacy-focused email provider (ProtonMail, Tutanota) or a disposable alias. We also recommend placing orders through Tor or a VPN if you want to minimize the IP address recorded in the order.
| Data | Logged |
|---|---|
| Network traffic | No |
| DNS queries | No |
| Server activity | No |
| Connection timestamps | No |
| VPN session data | No |
| Bandwidth usage per site/service | No |
We do not have the ability to inspect the contents of your server. We strongly recommend enabling full-disk encryption on all VPS and dedicated servers.
To minimize third-party exposure, we own and operate as much of our infrastructure as possible:
| Component | Operated by |
|---|---|
| Network (ASN + IP space) | Swiss-GS (own ASN) |
| Mail server | Swiss-GS (Zimbra, self-hosted) |
| Payment processing (BTC/XMR) | Swiss-GS (BTCPay Server, self-hosted) |
| Payment processing (altcoins) | Cryptomus, Heleket |
| Datacenter | Swiss Tier IV facility |
We do not sell, share, trade, or provide customer data to any third party. The only third-party services involved in our operations are our cryptocurrency payment gateways (Cryptomus and Heleket) for altcoin payments. These gateways process the payment transaction only — they do not receive your email, server details, or any other account information.
Our BTC and XMR payments are processed through our own self-hosted BTCPay Server. No third party is involved in those transactions.
We operate under Swiss jurisdiction. We will only respond to legal requests issued by Swiss authorities through proper Swiss legal channels.
We do not respond to DMCA takedown notices, PATRIOT Act requests, or data-sharing requests from Five Eyes or other international intelligence-sharing agreements.
In the event of a valid Swiss court order, our ability to comply is inherently limited by the data we collect — which is an email address and an order IP. We do not have access to server contents, traffic logs, or activity records because we do not collect them.
Our website does not use analytics cookies, tracking pixels, or fingerprinting scripts. We do not use Google Analytics, Facebook Pixel, or any similar tracking service.
We use Tawk.to for live chat support. Tawk.to may set functional cookies necessary for the chat widget to operate. No personal data is shared with Tawk.to beyond what you voluntarily type in the chat window.
Active account data (email, service configuration) is retained for the duration of the service. Upon service termination — whether voluntary or due to non-payment — all associated data, including server contents and backups, is permanently destroyed within 10 days.
We do not maintain archives of terminated accounts.
You can request the deletion of your account and all associated data at any time by contacting support@swiss-gs.com. Since we collect minimal data, there is very little to delete — but we will confirm the removal of your email and any account records.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will make reasonable efforts to notify active customers of significant changes via email.
Questions about this policy? Contact us at support@swiss-gs.com or via our contact page.