root@swiss-gs ~ man support

Get in touch.
We respond fast.

Live chat for quick questions. Support tickets for technical issues. No phone calls, no forms asking for your life story.

Three ways to get help

Live Chat

Fastest way to reach us. Click the chat widget in the bottom-right corner. Available 24/7 for pre-sales and quick support questions.

Available now — bottom right

Support Ticket

For technical issues, server problems, or anything that needs investigation. Open a ticket and our team will get on it.

support.swiss-gs.com
Open Ticket →

Email

Prefer email? Send us a message directly. We use our own Zimbra mail server — your email doesn't touch Gmail or Microsoft.

support@swiss-gs.com
Send Email →

We don't keep you waiting

< 5 min

Live Chat

Instant replies during active hours. Always available via the widget.

< 2 hrs

Support Tickets

Technical issues investigated and responded to within hours, not days.

< 12 hrs

Email

General inquiries and non-urgent requests answered same day.

Abuse reports

To report abuse originating from our network, please email our abuse desk. Include relevant logs, timestamps, and IP addresses. Note: we do not act on DMCA takedown requests.

abuse@swiss-gs.com

Network status

Check our current network status and any ongoing maintenance windows. If your server is unreachable, check here first before opening a ticket.

status.swiss-gs.com

Sales & pre-sales

Questions about our services before you sign up? Need a custom configuration or bulk pricing? Hit us up on live chat or email — no sales pressure, just straight answers.

sales@swiss-gs.com

PGP / encrypted email

For sensitive communications, you can encrypt your email to us using our PGP public key. We recommend this for abuse reports and security disclosures.

Download PGP key →

Ready to deploy? We're here if you need us.

Pick a plan → Pay with crypto → We handle the rest.

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